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MAURICE MBITHI
Looking for a jobSenior Operations Officer
I’m a customer-focused professional with a strong background in banking operations, customer service, and relationship management.
KenyaSenior Operations Officer at SBM Bank Kenya Ltd
Experience
Senior Operations Officer
Oversaw daily banking operations, implemented process improvements, and led compliance audits with 100% adherence to regulatory requirements. Managed risk mitigation strategies and mentored operations staff to achieve departmental goals.
Operations ManagementRisk ManagementComplianceRegulatory ComplianceAuditProcess ImprovementTeam LeadershipCost ReductionStakeholder Management
Senior Service Officer
Delivered high-quality customer service, resolved inquiries, and processed transactions while ensuring compliance with bank regulations. Cross-sold bank products and assisted customers with account opening and loan applications.
Customer ServiceTransaction ProcessingComplianceCross SellingFraud DetectionRecord keeping
Teller
Handled customer transactions, balanced cash drawers, and ensured accuracy. Verified customer identification and reported suspicious transactions to comply with AML regulations.
Cash HandlingTransaction ProcessingAML ComplianceCustomer ServiceCross Selling
Intern
Completed an internship at AMREF Kenya Country Office, gaining practical experience in a professional environment.
Education
Max Business School
Ongoing master certificate program in digital marketing and business.
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Arts in Mass Communication from Jomo Kenyatta University of Agriculture and Technology, completed in 2011.
Bachelor of Arts in Mass Communication from Jomo Kenyatta University of Agriculture and Technology, completed in 2011.