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Matt User
Looking for a jobLoan Counselor – Early Stage Collector
Loan counselor at Idaho Housing and Finance Association helping borrowers prevent mortgage delinquency and find repayment arrangements.
United StatesLoan Counselor – Early Stage Collector at Idaho Housing and Finance Association
Experience
Loan Counselor – Early Stage Collector
Manage early-stage mortgage collections, focusing on preventing accounts from progressing beyond 60 days delinquent. Handle inbound and outbound calls to discuss overdue payments, negotiate arrangements, and document borrower interactions.
Mortgage ServicingEarly Stage CollectionsDelinquency PreventionPayment ArrangementInbound CallsOutbound CallsBorrower SupportAccount DocumentationCRM Database SystemsMicrosoft Office 365Microsoft Teams
Debt Consultant
Conducted remote, phone-based consultations with consumers exploring debt relief, credit counseling, and debt settlement options. Assessed client needs, explained complex options, and followed up using CRM/database tools.
Debt ReliefCredit CounselingDebt SettlementRemote ConsultationsCRM Database SystemsConsultative SellingClient Needs Assessments
Sales Manager
Managed and coached an in-person sales team of approximately 6–10 representatives. Approximately doubled monthly sales in the first month of management and consistently met monthly sales goals.
Sales ManagementTeam LeadershipCoachingCustomer DiscoveryObjection HandlingRevenue Reporting
Office Manager
Reorganized office operations during the transition from in-home healthcare to durable medical equipment. Developed filing systems, administrative procedures, and workflows to improve efficiency and professionalism.
Office ManagementAdministrative ProceduresWorkflow DevelopmentClient CommunicationSchedulingDocumentationSocial Media
Business Manager
Developed relationships with national retailers, real-estate developers, property managers, and prospective commercial clients. Helped grow company sales from $1.5 million to $3 million within six months.
Business DevelopmentProspectingNetworkingCold CallingRelationship DevelopmentMarketing
Sergeant (E-5)
Led and supervised up to 50 Marines, overseeing accountability, discipline, personnel performance, and operational readiness. Coached and mentored Marines through individual counseling and professional development.
LeadershipSupervisionMentorshipTrainingOperational ReadinessDiscipline
Education
Boise State University
Completed 48 credit hours of Communications coursework; degree in progress.