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Marvellous Gbadebo
Looking for a jobCustomer Support Associate
Fintech customer support specialist at LemFi who improved response time by 60%+ with a customer support macro library.
NigeriaCustomer Support Associate at LemFi
Experience
Customer Support Associate
Maintained a 95% average QA score and improved response time by 60%+ by developing a library of support macros. Managed high-volume ticket queues and resolved payment and transaction issues across multiple markets.
ZendeskSalesforceJiraSprinklrSumsubSlackMicrosoft TeamsZoomGoogle WorkspaceGoogle SheetsGoogle DocsGoogle MeetTicket ManagementPayment SupportTransaction Issue ResolutionTroubleshootingEscalation ManagementCustomer ExperienceCross Functional CollaborationProcess ImprovementPattern RecognitionProblem SolvingRisk AwarenessAttention To DetailKnowledge Management
Finance Associate
Monitored online payment transactions for fraud and suspicious activity, investigated transaction-related risks, and processed refunds and chargebacks. Collaborated with internal teams to resolve payment issues.
Payment MonitoringFraud DetectionRisk AssessmentChargebacksRefundsAttention To DetailCollaboration
Customer Service Representative
Provided customer support via phone, email, and chat, resolving inquiries accurately and within response times. Managed escalated issues, maintained records, and contributed to FAQs and training materials.
Customer SupportPhone SupportEmail SupportLive ChatIssue ResolutionEscalation ManagementRecord keepingFeedback CollectionFAQ DevelopmentTraining Materials
Executive Assistant
Managed phone inquiries, coordinated appointments, and supported events and conferences. Handled travel arrangements, catering, agendas, and meeting logistics for executives.
Phone InquiriesAppointment CoordinationEvent CoordinationTravel ArrangementsMeeting LogisticsOrganizationCommunication SkillsAttention To Detail
Education
Estam University
Bachelor of Arts in International Relations and Diplomacy from Estam University, Benin Republic, completed in 2021.
Bachelor of Arts in International Relations and Diplomacy from Estam University, Benin Republic, completed in 2021.