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Martha Suarez
Open to opportunitiesIntake Specialist
Bilingual professional with over 10 years in customer service.
NicaraguaIntake Specialist at Legal Soft Solutions
About
I am a bilingual professional with over 10 years of experience in customer service, sales, retention, and administrative support. My career has been marked by a strong commitment to client satisfaction and a proven ability to work under pressure while maintaining strong client relationships. I thrive in environments that require attention to detail and proactive problem-solving.
In my most recent role as an Intake Specialist at a personal injury law firm, I managed client intake processes with a focus on accuracy and confidentiality. My previous experiences include working as an appointment setting agent and sales representative, where I honed my skills in lead generation and technical support. I am goal-driven and competitive, always striving to deliver results that exceed expectations.
Experience
Intake Specialist
I was the first point of contact for potential new clients, gather details and all required information and documentation to know if is a good case for the office, complete follow-ups and ensure communication between client and attorney.
SalesCRM SystemsCritical Thinking
Intake Specialist
Handled client intake processes for personal injury cases. Performed data entry and administrative tasks with accuracy and confidentiality.
Intake ProcessData EntryAdministrative SupportConfidentialityLegal Support
Appointment Setter
Handled inbound calls to scheduled appointments, and answered emails as part of the customer service team, I was given a lot of opportunities to learn and growth. Used a lot of critical thinking and people skills to deliver and provide results promptly.
SalesAppointment Setting
Education
Unknown High School
Completed high school education, acquiring foundational knowledge and skills across various subjects. Developed strong communication and problem-solving abilities.