Mariana Rea

Looking for a job

Technical Delivery Manager

IT Service Management professional at GAFISA who cut monthly incidents by 70% through supplier-led remediation.

United KingdomTechnical Delivery Manager at British Council

Experience

Technical Delivery Manager
Coordinated technology delivery and operational readiness for a global LMS deployment across 46 countries. Managed service risks, support requirements, and transition into BAU while liaising with internal teams and suppliers on incidents and escalations.
IT Service ManagementService DeliveryStakeholder ManagementSupplier ManagementIncident ManagementEscalation ManagementLMSSSOSecurityPlatform Integration
IT Project Consultant
Worked with Kraft Heinz stakeholders on migration of customer service and financial systems, including a Salesforce Omnichannel solution that improved operational efficiency by 35%. Led cutover and go-live readiness reviews and monitored post-implementation service performance.
Project ManagementStakeholder ManagementSalesforceSystem migrationCutover ManagementRisk AssessmentService Management
IT Service Management Lead
Managed live service of 70+ business-critical applications including SAP and Microsoft Dynamics across 3 corporate brands. Led four IT analysts, drove problem management, and conducted supplier service reviews to improve service reliability.
IT Service ManagementSupplier ManagementSLA KPI MonitoringIncident ManagementProblem ManagementStakeholder ManagementSAPMicrosoft DynamicsService ReviewCapEx OpEx

Education

University of Sussex
Completed an MBA with Merit and a CMI Level 7 Diploma in Strategic Management and Leadership in March 2023.
Completed an MBA with Merit and a CMI Level 7 Diploma in Strategic Management and Leadership in March 2023.
Chartered Management Institute
Earned the Chartered Manager (CMgr MCMI) designation and Level 7 Diploma in Strategic Management and Leadership in 2023.
Earned the Chartered Manager (CMgr MCMI) designation and Level 7 Diploma in Strategic Management and Leadership in 2023.
Prometric
Achieved ITIL Foundation certification in IT Service Management in 2010.
Achieved ITIL Foundation certification in IT Service Management in 2010.
VMEdu / SCRUMstudy
Earned the Scrum Master Certified (SMC) credential.
6sigmastudy / CAE
Completed Lean Six Sigma Yellow and White Belt certifications.

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Experience

Technical Delivery Manager

Coordinated technology delivery and operational readiness for a global LMS deployment across 46 countries. Managed service risks, support requirements, and transition into BAU while liaising with internal teams and suppliers on incidents and escalations.

IT Service ManagementService DeliveryStakeholder ManagementSupplier ManagementIncident ManagementEscalation ManagementLMSSSOSecurityPlatform Integration

IT Project Consultant

Worked with Kraft Heinz stakeholders on migration of customer service and financial systems, including a Salesforce Omnichannel solution that improved operational efficiency by 35%. Led cutover and go-live readiness reviews and monitored post-implementation service performance.

Project ManagementStakeholder ManagementSalesforceSystem migrationCutover ManagementRisk AssessmentService Management

IT Service Management Lead

Managed live service of 70+ business-critical applications including SAP and Microsoft Dynamics across 3 corporate brands. Led four IT analysts, drove problem management, and conducted supplier service reviews to improve service reliability.

IT Service ManagementSupplier ManagementSLA KPI MonitoringIncident ManagementProblem ManagementStakeholder ManagementSAPMicrosoft DynamicsService ReviewCapEx OpEx

Education

University of Sussex

Completed an MBA with Merit and a CMI Level 7 Diploma in Strategic Management and Leadership in March 2023.

Chartered Management Institute

Earned the Chartered Manager (CMgr MCMI) designation and Level 7 Diploma in Strategic Management and Leadership in 2023.

Prometric

Achieved ITIL Foundation certification in IT Service Management in 2010.

VMEdu / SCRUMstudy

Earned the Scrum Master Certified (SMC) credential.

6sigmastudy / CAE

Completed Lean Six Sigma Yellow and White Belt certifications.