Mahir Ul Islam

Technical Support Engineer – Tier 2

Manage end-to-end device enrolment and lifecycle management for Windows, iOS, Android, and macOS endpoints via Intune Admin Center and Azure Portal. Configure Conditional Access, MFA, and device compliance policies to enforce Zero Trust and least-privilege access.

Microsoft IntuneAzure PortalWindows AutopilotHybrid Azure AD JoinConditional AccessMFADevice ComplianceApp Protection PoliciesModerate Acute MalnutritionBitlockerMicrosoft Defender For EndpointPowerShellAzure Virtual DesktopEndpoint Analytics

Technical Support Engineer

Concentrix

Provided technical support to Microsoft Premier Business customers across large-scale Intune and Endpoint Manager environments. Streamlined Windows Autopilot and Hybrid Autopilot zero-touch provisioning workflows and supported co-management integration deployments.

Microsoft IntuneMicrosoft Endpoint ManagerWindows AutopilotHybrid AutopilotCo ManagementConditional AccessAzure Active DirectoryEndpoint Analyticsazure monitorICMWindows Event ViewerBitlockerMFADLPApp Protection Policies

Technical Support Specialist

Enrolled Android and Windows devices into Microsoft Intune for centralized management. Managed device enrolment and configuration profiles, and supported deployment of Conditional Access and compliance policies.

Microsoft IntuneDevice EnrollmentEndpoint Configuration ProfilesConditional AccessCompliance PoliciesApplication DeploymentTroubleshooting

Frontend Web Developer

Developed responsive web layouts using HTML5 and CSS3, implementing semantic markup and cross-browser compatible styling.

HTML5CSSResponsive Designcross browser compatibility