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Business Development Executive
Customer success professional with 15+ years in account management.
IndonesiaBusiness Development Executive at Waresix
Researched market trends and identified new B2B opportunities in logistics and supply chain sectors, targeting high-value prospects. Initiated and led client meetings, successfully closing deals by presenting tailored logistics and SaaS-based solutions.
Market ResearchB2B SalesLogisticsSaaS SolutionsOnboardingProduct TrainingKPI TrackingCustomer Relationship Management
Researched market trends and identified new B2B opportunities in logistics and supply chain sectors, targeting high-value prospects. Initiated and led client meetings, successfully closing deals by presenting tailored logistics and SaaS-based solutions.
Customer Relationship ManagementMarket ResearchB2B SalesLogistics
Studied Informatics Engineering at the Islamic University of Indonesia, completing the Bachelor's degree in 2010. Focused on core engineering principles and their applications.
Studied Informatics Engineering at the Islamic University of Indonesia, completing the Bachelor's degree in 2010. Focused on core engineering principles and their applications.
Managed 3 team members and grew relationships with 200+ enterprise clients, providing tailored solutions and proactive support to boost retention and satisfaction. Led strategic upselling and cross-selling initiatives by identifying additional service opportunities aligned with client needs.
Account ManagementTeam LeadershipUpsellingCross SellingData AnalysisCoachingMentorshipCustomer Advocacy
Built and maintained long-term relationships with strategic clients, ensuring satisfaction and fostering repeat business. Grew revenue across 30+ accounts by identifying opportunities for upselling and cross-selling complementary services.
RevenueUpsellingCross SellingAccount ManagementClient ServicesCustomer FeedbackCustomer Relationship Management
Led the launch of a personal storage and fulfillment center, overseeing end-to-end planning, setup, and execution. Developed and implemented SOPs for retail warehouse operations, improving process consistency and scalability.
Operations ManagementBusiness DevelopmentSOP DevelopmentOrder ProcessingMarket AnalysisProduct Market FitWorkflow Optimization
Acted as STB product manager for international B2B clients, leading roadmap planning and product development. Coordinated across 9 cross-functional teams to align engineering, QA, and business goals, ensuring on-time delivery.
Product ManagementB2BProduct DevelopmentQA TestingCustomer FeedbackRoadmapping
Supported senior engineers in prioritizing product development tasks based on issue severity and customer impact. Conducted root cause analysis (RCA) for Outgoing Quality Control (OQC) and manufacturing issues in STB product lines.
Product DevelopmentRoot Cause AnalysisQuality ControlManufacturing IssuesQualityTechnical SupportOn Time Delivery
Co-founded and co-managed a consulting and event organizing company, overseeing business development and client relations. Led planning and execution of large-scale national events, ensuring alignment with client goals, budgets, and timelines.
Business DevelopmentEvent PlanningBudgeting
Led the sales and support operations for the notebook division, ensuring a seamless customer experience across both retail and technical service. Provided hands-on technical assistance and customer care, resolving hardware and software issues across a diverse customer base.
Sales OperationsTechnical SupportCustomer ServiceInventory ManagementSales TargetsService Turnaround Time
Managed 3 members and grew relationships with 200+ enterprise clients, providing tailored solutions and proactive support to boost retention and satisfaction. Led strategic upselling and cross-selling initiatives by identifying additional service opportunities aligned with client needs.
Account ManagementUpsellingCross SellingData AnalysisTeam LeadershipMentorshipCustomer Advocacy
Built and maintained long-term relationships with strategic clients, ensuring satisfaction and fostering repeat business. Grew revenue across 30+ accounts by identifying opportunities for upselling and cross-selling complementary services.
RevenueUpsellingCross SellingAccount ManagementClient ServicesRenewalsCustomer Relationship Management
Led the launch of a personal storage and fulfillment center, overseeing end-to-end planning, setup, and execution. Developed and implemented SOPs for retail warehouse operations, improving process consistency and scalability.
Operations ManagementBusiness DevelopmentSOP DevelopmentOrder ProcessingMarket AnalysisWorkflow OptimizationCustomer Satisfaction
Acted as STB product manager for international B2B clients, leading roadmap planning and product development. Coordinated across 9 cross-functional teams to align engineering, QA, and business goals, ensuring on-time delivery.
Product ManagementSTB ProductsB2BProduct DevelopmentQACustomer FeedbackRoadmapping
Supported senior engineers in prioritizing product development tasks based on issue severity and customer impact. Conducted root cause analysis (RCA) for Outgoing Quality Control (OQC) and manufacturing issues in STB product lines.
Product DevelopmentRoot Cause AnalysisQuality ControlManufacturing IssuesQualityTechnical SupportOn Time Delivery
Co-founded and co-managed a consulting and event organizing company, overseeing business development and client relations. Led planning and execution of large-scale national events, ensuring alignment with client goals, budgets, and timelines.
Event ManagementBusiness DevelopmentProject PlanningBudget Management
Led the sales and support operations for the notebook division, ensuring a seamless customer experience across both retail and technical service. Provided hands-on technical assistance and customer care, resolving hardware and software issues across a diverse customer base.
Sales OperationsTechnical SupportCustomer ServiceInventory ManagementSales TargetsCustomer Satisfaction
Profile sourced from Himalayas.