Mabel Smith-Mensah

Looking for a job

Cold Caller

Customer service representative and sales specialist who qualified leads for AIG insurance products and supported customers at Avery Scott.

GhanaCold Caller at American International Group

About

I am looking for a job where I can use my communication, problem-solving, and interpersonal skills to provide excellent customer service. I want to work in an environment where customer satisfaction is a priority, teamwork is encouraged, and there are opportunities to learn and grow professionally. At American International Group (USA), I made outbound calls to introduce insurance and financial service products, presented coverage options, and qualified leads based on eligibility, financial goals, and coverage needs. At Maykay Enterprise, I helped customers choose fragrances suited to their preferences and budgets. At Avery Scott, I assisted with orders, payments, bookings, and service requests, and followed up with customers to support issue resolution and satisfaction targets.

Experience

Cold Caller
American International Group
Made high-volume outbound cold calls to introduce insurance and financial service products, tailoring conversations to prospect needs. Collected client information and qualified leads based on eligibility and coverage needs.
Cold CallingLead QualificationObjection HandlingInsurance productsCommunication Skills
Sales Representative
Welcomed customers and provided personalized assistance in a fragrance store, promoting and selling perfumes and related products. Identified customer preferences and explained product features to recommend suitable items.
Customer ServiceSalesProduct KnowledgeCommunication Skills
Customer Service Executive
Assisted customers with orders, account inquiries, payments, and service requests, and conducted outbound calls for updates and follow-ups. Built strong customer relationships and achieved service targets.

Education

University of Professional Studies Accra
Pursued a Bachelor of Science in Accounting and Finance, completing studies in 2019.
Pursued a Bachelor of Science in Accounting and Finance, completing studies in 2019.
Dakins Foreign Customer Service Training
Completed customer service training focused on foreign client interactions.

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About

Experience

Cold Caller

American International Group

Made high-volume outbound cold calls to introduce insurance and financial service products, tailoring conversations to prospect needs. Collected client information and qualified leads based on eligibility and coverage needs.

Cold CallingLead QualificationObjection HandlingInsurance productsCommunication Skills

Sales Representative

Welcomed customers and provided personalized assistance in a fragrance store, promoting and selling perfumes and related products. Identified customer preferences and explained product features to recommend suitable items.

Customer ServiceSalesProduct KnowledgeCommunication Skills

Customer Service Executive

Assisted customers with orders, account inquiries, payments, and service requests, and conducted outbound calls for updates and follow-ups. Built strong customer relationships and achieved service targets.

Education

University of Professional Studies Accra

Pursued a Bachelor of Science in Accounting and Finance, completing studies in 2019.

Dakins Foreign Customer Service Training

Completed customer service training focused on foreign client interactions.