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Team Lead, Customer Experience
Customer experience specialist at Echo Laboratory and Radiology who reduced customer refunds by 18%.
NigeriaTeam Lead, Customer Experience at Echo Laboratory and Radiology
Led customer experience team, resolving issues and improving satisfaction. Drove operational improvements and mentored new team members.
Customer ExperienceTeam LeadershipProblem SolvingMentorshipMicrosoft OfficeProductivity Software
Managed customer interactions, coordinated social media increasing engagement by 145%, and handled financial transactions.
Customer ServiceSocial Media ManagementFinancial TransactionsCommunication Skills
Performed phlebotomy duties as part of the National Youth Service Corps program.
PhlebotomyLaboratory Procedures
Completed certification in Customer Care Skills with Telephone Etiquette in 2024.
Completed certification in Customer Care Skills with Telephone Etiquette in 2024.
Completed certification in How to deal with a Rude or Angry Customer in 2024.
Completed certification in How to deal with a Rude or Angry Customer in 2024.
Completed certification in Customer Service Skills Within Healthcare in 2024.
Completed certification in Customer Service Skills Within Healthcare in 2024.
BSc in Microbiology from Joseph Sarwuan University Makurdi, Benue State, from 2016 to 2021.
BSc in Microbiology from Joseph Sarwuan University Makurdi, Benue State, from 2016 to 2021.
ND Science Laboratory Technology (Upper Credit) from Air Force Secondary School Makurdi, Benue State, from 2008 to 2014.
ND Science Laboratory Technology (Upper Credit) from Air Force Secondary School Makurdi, Benue State, from 2008 to 2014.
Profile sourced from Himalayas.