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Revenue Cycle Manager
I manage accurate client communications, revenue operations, and administrative workflows across high-volume environments.
South AfricaRevenue Cycle Manager at Tracking Remade
Manage day-to-day administrative and revenue-cycle operations, supporting sales, finance and client relations functions. Handle client communication across email, telephone, and CRM systems, ensuring enquiries and requests are actioned within required timelines.
Customer ServiceClient CommunicationCRMQuickbooksExcelSales ResearchLead GenerationAppointment CoordinationAccounts ReceivableReconciliations
Handled a high volume of daily stakeholder communication, processing and verifying 50–80 transactions and documents daily with 100% accuracy. Compiled and coordinated weekly and monthly reports using MS Office, tracking follow-ups and commitments across multiple departments.
WordExcel
Completed a Working as a Virtual Assistant certificate with Alison in August 2026.
Completed a Working as a Virtual Assistant certificate with Alison in August 2026.
Completed a Sage Certified Payroll Administrator certification with Digitaact Outsourcing Pty Ltd in 2025.
Completed a Sage Certified Payroll Administrator certification with Digitaact Outsourcing Pty Ltd in 2025.
Bachelor of Business Administration degree from Rosebank College (IIE Group), completed from 2016 to 2018.
Bachelor of Business Administration degree from Rosebank College (IIE Group), completed from 2016 to 2018.
Delivered professional, accurate customer service face-to-face and telephonically, processing 50–80 client interactions daily. Verified client identity and documentation in line with FICA regulations, handling sensitive information with discretion.
Customer ServiceFICAIdentity VerificationReconciliationsAttention To Detail
Verified applicant eligibility against subsidy/income qualification criteria and collected required documentation. Prepared and processed lease agreements, conducted unit viewings, and managed tenant records and queries.
Lease AdministrationTenant RelationsProperty ManagementComplianceDocumentationRecord keepingCustomer Service
Profile sourced from Himalayas.