Loading profile…
Lena User
Open to opportunitiesCustomer Support Freelancer
I support customers and business operations through clear communication, accurate records, and reliable remote coordination.
KenyaCustomer Support Freelancer at IDP Kenya
About
I've provided day-to-day customer and administrative support as a freelance Customer Support Assistant, handling digital communications and outbound and inbound calls.
I respond to customer inquiries with clear, accurate information, resolve routine issues, follow up on outstanding requests, and maintain confidential customer and business records. I also coordinate appointments, schedules, meetings, reports, spreadsheets, and operational data.
I'm comfortable using Slack, Zoom, Google Calendar, Canva, Zendesk, ChatGPT, and Microsoft Copilot to support communication, research, organization, and productivity in remote environments.
Experience
Customer Support Freelancer
Provided day-to-day customer and administrative support through digital communication channels, handling outbound/inbound calls, responding to inquiries, resolving routine issues, and maintaining accurate records.
Customer SupportEmail ManagementClient CommunicationGoogle CalendarZendeskSlackZoomCanvaChatGptMicrosoft CopilotTime ManagementProblem SolvingConfidentiality
Education
Kenyatta University
Pursued a Bachelor of Human Resource Management at Kenyatta University.