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Laye Okoh
Looking for a jobRelationship Manager & Customer Success Lead
Customer Success Lead at MyLibri Books, growing partner adoption and spotting churn risks early.
NigeriaRelationship Manager & Customer Success Lead at MyLibri Books
Experience
Relationship Manager & Customer Success Lead
Owns end-to-end relationships for publisher and author partners, onboarding them and ensuring engagement. Identifies churn risks, resolves issues, and maintains CRM records to track relationship health.
CRMCustomer SuccessOnboardingRelationship ManagementData AnalysisComplianceProposal Preparation
Customer Success Associate
Served as key point of contact for customers, resolving complaints and processing payments. Escalated complex issues and trained new team members on service standards.
Customer ServiceComplaint ResolutionPayment ProcessingTrainingEscalation Management
Customer Support Representative
Built relationships across a retail customer network, improving retention by 25% and repeat business by 30%. Exceeded sales targets by 50% and produced competitor analysis that delivered a 15% market share gain.
CRMCustomer RetentionSalesMarket AnalysisCompetitive AnalysisRelationship Management
Executive Assistant
Provided high-level administrative support to senior leadership, managing calendars, scheduling meetings, and coordinating travel. Drafted correspondence and prepared reports and presentations.
Calendar ManagementTravel CoordinationReport PreparationConfidentialityStakeholder Communication
Customer Support Representative
Managed relationships with 50+ retail partners, providing responsive support that improved satisfaction and repeat orders. Coordinated order fulfilment and maintained accurate customer records.
Customer SupportRelationship ManagementOrder FulfilmentRecord keeping
Education
University of Lagos
Bachelor of Laws (LL.B) degree from the University of Lagos, Nigeria, with Second Class Honours, Upper Division (2:1).