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Latifa Said
Looking for a jobCustomer Support Specialist
Customer Support Specialist at Preply who resolved account, payment, scheduling, and platform issues while maintaining 90%+ CSAT.
MoroccoCustomer Support Specialist at Preply
Experience
Customer Support Specialist
Provided real-time support to students and tutors via live chat and email, managing 50+ inquiries daily and achieving a 90%+ CSAT rating. Resolved complex account, payment, and platform issues while escalating technical bugs to engineering teams.
Customer SupportLive ChatEmail SupportTechnical TroubleshootingSLA ManagementZendeskCSATDe escalation
Customer Support Specialist
Delivered technical and customer support for automotive dealership websites, diagnosing and resolving back-end database and website issues. Communicated complex technical information clearly to non-technical clients and escalated platform defects to development teams.
Technical SupportTroubleshootingDatabasesWebsite IssuesEmail SupportLive ChatClient Communication
Sales Agent & Digital Support
Managed client communication channels and supported digital operational tasks to streamline recruitment outsourcing workflows.
Client CommunicationDigital OperationsRecruitment support
Education
Ben Msik University
Bachelor of Linguistics degree from Ben Msik University from 2017 to 2020.
Bachelor of Linguistics degree from Ben Msik University from 2017 to 2020.
Oum Banin High School
High School Diploma from Oum Banin High School from 2014 to 2017.
High School Diploma from Oum Banin High School from 2014 to 2017.