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Microsoft 365 Consultant
I deliver Microsoft 365 support, cloud collaboration administration, and compliance automation for global clients.
NigeriaMicrosoft 365 Consultant at Upwork Escrow Inc.
Delivered Tier 1–2 Microsoft 365 support to end users across U.S.-based client accounts, resolving an average of 30+ tickets per day. Administered Teams, Exchange Online, SharePoint, and Microsoft Purview for compliance and security configurations.
Microsoft 365Microsoft TeamsExchange OnlineSharePointMicrosoft PurviewPowerShellDLPeDiscoveryAudit LogsRetentionMicrosoft DynamicsRemote SupportUser TrainingAI writing tools
Provided administration support for Microsoft Teams, Exchange Online, SharePoint, and OneDrive for Business. Resolved end-user requests remotely across distributed teams.
Bachelor of Science in Computer Science from the National Open University of Nigeria, completed in 2015.
Bachelor of Science in Computer Science from the National Open University of Nigeria, completed in 2015.
Diploma in Computer Engineering from Lagos State Polytechnic, completed in 2009.
Diploma in Computer Engineering from Lagos State Polytechnic, completed in 2009.
Microsoft 365Microsoft TeamsExchange OnlineSharePointOneDrive For BusinessRemote Support
Provided administration support for Microsoft Teams, Teams Room devices, and Teams apps, including diagnostic log review. Configured Direct Routing for enterprise phone systems and escalated technical roadblocks to the Engineering team.
Microsoft TeamsMicrosoft Teams RoomsTeams AppsDirect RoutingDiagnostic LogsExchange OnlineMicrosoft PurviewRetentionLabelsTagsTest environments
Processed online orders and flight ticket bookings. Trained and onboarded new sales consultants and reported monthly team performance.
SalesOrder ProcessingTrainingOnboardingperformance reporting
Processed treasury bills, fixed deposits, bonds, FX transactions, and account reconciliations in compliance with regulatory requirements.
Treasury BillsFixed DepositsBondFX TransactionsAccount ReconciliationRegulatory Compliance
Processed cash transactions and ATM uploads. Performed general ledger reconciliation.
Cash TransactionsATM UploadsGeneral Ledger Reconciliation
Provided remote troubleshooting for software installations, driver/OS updates, and user account administration.
Remote troubleshootingSoftware InstallationSoftware Driverssystem updatesUser Account Administration
Profile sourced from Himalayas.