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Front Desk Manager
Front Desk Manager at Lugar de Pollo, managing reservations and bookings while training staff and supporting customer service.
ZimbabweFront Desk Manager at Lugar de Pollo
Oversee front desk operations, manage reservations and booking systems, and train new staff on procedures and customer service standards. Delegate daily tasks to ensure efficient service.
Customer ServiceReservationsbooking systems
Making sure every customer receives a warm welcoming and efficient service
Customer Service
Handled cash, credit, and debit transactions accurately and efficiently. Worked with the team to meet daily sales targets, promote specials and loyalty programmes, and resolve customer complaints promptly.
Cash HandlingSalesCustomer ServiceComplaint ResolutionTeamwork
Currently completing Virtual Assistant training to build remote skills in email and calendar management, scheduling, data entry and online tools.
Completed Advanced Level with 2 passes and Ordinary Level with 5 passes.
Completed Ordinary Level with 5 passes.