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Kunal Handore
Open to opportunitiesTechnical Lead – ServiceNow
ServiceNow Technical Lead at Accenture building Employee Center for ~100,000 users.
IndiaTechnical Lead – ServiceNow at Accenture
Experience
Technical Lead – ServiceNow
Lead a 6-member team, owning technical direction, sprint planning, and mentoring. Delivered an Employee Center portal serving ~100,000 users and built a Virtual Agent used by ~88,000 active users.
ServiceNowITSMEmployee CenterService PortalVirtual AgentAI SearchNow AssistAgentic AIFlow DesignerJavaScriptCMDBKnowledge ManagementREST APIsAgile ScrumLeadership
Senior Infra Developer – ServiceNow
Developed and supported ITSM solutions across Incident, Change, Problem, Request, and Knowledge Management. Managed CMDB Health and implemented Service Graph Connector for Microsoft SCCM.
ServiceNowITSMCMDBDiscoveryService Graph ConnectorsSCCMDashboardingWidgetsService CatalogWorkflow ManagementCloningUpgradesProduction Support
System Engineer – ServiceNow
Developed and customized ITSM applications using Business Rules, Client Scripts, and Script Includes. Built a Service Portal from scratch and implemented Virtual Agent for conversational self-service.
ServiceNowITSMBusiness RulesClient ScriptScript IncludesUI PoliciesUI ActionsService PortalVirtual AgentREST APIsFlow DesignerTransform MapsData ImportsWidgetsReportsDashboarding
Education
Savitribai Phule Pune University
Bachelor of Engineering in Information Technology from Savitribai Phule Pune University, completed in 2020.
Bachelor of Engineering in Information Technology from Savitribai Phule Pune University, completed in 2020.