Kunal Bhanja

Operations Team Lead

Cognizant Technology Solutions

Led a residential mortgage default servicing team of 16 associates and 3 SMEs, ensuring delivery against productivity, quality, and SLA targets. Improved productivity by 35% and reduced defects by 60% through process optimization and quality initiatives.

U.S. Mortgage OperationsDefault ServicingForeclosureTeam LeadershipWorkforce PlanningPerformance ManagementSLA ManagementQuality AssuranceRoot Cause AnalysisProcess ImprovementMIS ReportingExcelSQLPower BI

SME / Backup Team Lead

Tata Consultancy Services

Supported US Mortgage Origination, Mortgage Insurance, and Loss Draft operations for major mortgage servicing clients. Managed loss draft document and claim-check processing for Wells Fargo, Nationstar, PHH, and PNC portfolios.

U.S. Mortgage OperationsMortgage OriginationMortgage InsuranceLoss Draft ProcessingPre Funding ReviewPost Funding ReviewsEmployment VerificationDocument ReviewConditions ClearingCredit ReviewSLA ManagementTrainingMentorshipReporting

Accounts Assistant

Managed Accounts Payable, Accounts Receivable, vendor payments, reconciliations, and tax records. Supported accounting operations and direct and indirect taxation activities.

Accounts PayableAccounts ReceivableVendor PaymentsReconciliationsTax RecordsDirect TaxationIndirect Taxation