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Business Development Manager/CSM
Client Success Manager at Giftify, growing regional revenue by 20% through expansion into Germany and Austria.
United KingdomBusiness Development Manager/CSM at Giftify
Grew regional revenue by 20% through expansion into German and Austrian markets. Managed a portfolio of 3 strategic accounts maintaining a 60% retention rate.
Revenue GrowthAccount ManagementPipeline ForecastingC Suite PresentationsProduct RoadmapMarket Expansion
Managed renewal and expansion conversations for a portfolio of 3 partner accounts. Retained 70% of partner accounts through the renewal cycle and grew partner channel revenue by 80%.
RenewalsPartnership ManagementTechnical DiscoverySales CycleChannel Growth
Managed SLA compliance across a distributed team of 15, maintaining 100% SLA adherence. Reduced average ticket resolution time through workflow and process improvements.
SLA ManagementTeam LeadershipProcess ImprovementWorkflow Optimization
Built targeted lead lists and qualified prospects across industries, nurturing relationships through the sales funnel. Ran personalised outreach campaigns across email, social and other channels to convert leads into active opportunities.
Lead GenerationProspectingSales Funnel Managementoutreach campaignsEmail MarketingSocial Selling
Pursued a Master of Arts in English Business from Uniwersytet Opolski, Poland, from 2020 to 2022.
Pursued a Master of Arts in English Business from Uniwersytet Opolski, Poland, from 2020 to 2022.
Pursued a Bachelor of Arts in English Business from Uniwersytet Opolski, Poland, from 2017 to 2020.
Pursued a Bachelor of Arts in English Business from Uniwersytet Opolski, Poland, from 2017 to 2020.
Studied European Studies at European University Viadrina in Germany.
Profile sourced from Himalayas.