Loading profile…
Loading profile…
Consultative Sales Advisor
Customer Success & Solutions Consultant for B2B platforms, delivering software support and digital marketing growth.
GermanyConsultative Sales Advisor at ARAG SE
Advised B2B customers across the decision process using technology platforms, focusing on long-term retention and ongoing usage of the solutions. Assessed customer needs, built tailored solutions, and maintained relationships to support closing rates and account expansion.
B2B SalesSales Pipeline ManagementAccount ExpansionTechnology PlatformsConsultative SellingCustomer SuccessCustomer Relationship Management
Provided end-to-end software support and implementation guidance within IFS-based systems to maximize customer satisfaction and resolve technical issues. Built and implemented a rollout plan for new software and trained over 100 key users, dispatchers, and technicians across 13 DACH centers.
Software supportImplementationUser TrainingKPI AnalysisProcess ImprovementTroubleshooting
Led inside sales activities to grow revenue and strengthen customer relationships through targeted selling strategies. Organized procurement and improved purchasing outcomes to reduce costs and optimize supply chain processes.
Inside SalesAccount ManagementProcurement CoordinationSales StrategyCost OptimizationSupply Chain Optimization
Managed a defined customer set and delivered personalized Google Ads and e-commerce strategies to improve online performance and customer satisfaction. Developed and analyzed campaigns, tracked KPIs for performance, and adjusted marketing strategies accordingly to improve results.
Google AdsDigital MarketingE commerce DevelopmentSales Pipeline ManagementKPI TrackingCampaign OptimizationData AnalysisCustomer Relationship Management
Reviewed and assessed online marketing content for compliance with defined guidelines in Google Ads-related work to ensure campaign quality. Prepared reporting for supervisors and collaborated with internal teams to meet quality standards.
Google AdsComplianceReportingQuality AssuranceCross Functional Collaboration
Supported day-to-day store operations, including staff scheduling and team coordination. Ensured product availability and performed inventory-related tasks.
Staff SchedulingTeam CoordinationInventory ManagementMerchandising AvailabilityCoordination
Ausbildung zum Kaufmann im Einzelhandel mit Schwerpunkt Software Support & Implementation (IFS ERP).
Fachhochschulreife mit Fokus auf Informatik und Implementierung.
Sekundarabschluss I mit Ausrichtung auf Business Operations & Sales Management.