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Katy Cantero
Looking for a jobIT Support Specialist
IT Support Specialist in public sector and banking, resolving software incidents and supporting end users.
SpainIT Support Specialist at Sermicro
Experience
IT Support Specialist
Resolved software incidents while providing high-quality customer support to end-users in the public sector.
Incident ManagementCustomer SupportSoftware Troubleshooting
Remote IT Support Specialist
Provided remote support for the banking sector including CaixaBank, meeting strict Service Level Agreements (SLAs).
Remote SupportIncident ManagementSLA ComplianceBanking Sector
Website Maintenance Specialist
Performed website maintenance tasks.
Website Maintenance
IT Systems Administrator & Helpdesk Specialist
Delivered L1/L2 technical support and software troubleshooting for public and financial sector clients, including CaixaBank and the Barcelona Municipal Institute of Innovation and Technology (BIT). Managed user access, accounts, and permissions in Active Directory, implemented security policies via McAfee ePO, and administered storage policies using Northern Storage Suite.
Active DirectoryMcAfee EPONorthern Storage SuiteSCCML1 L2 SupportSoftware DeploymentPatch ManagementUser Access Management
IT Systems Administrator & Helpdesk Specialist
Delivered L1/L2 technical support and software troubleshooting for public and financial sector clients, including CaixaBank and the Barcelona Municipal Institute of Innovation and Technology (BIT). Managed user access, accounts, and permissions in Active Directory, implemented security policies via McAfee ePO, and administered storage policies using Northern Storage Suite.
Active DirectoryMcAfee EPONorthern Storage SuiteSCCML1 L2 SupportSoftware DeploymentPatch ManagementUser Access Management