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Supervisor
Customer success and account management professional at Visa Business Lounge, coordinating airport service operations and customer issue resolution.
GeorgiaSupervisor at Visa Business Lounge
Coordinate daily lounge operations and service delivery in an international airport environment serving approximately 1.8 million passengers annually. Supervise staff and coordinate shift schedules, contributing to approximately 30% improvement in daily workflow efficiency.
Customer ServiceTeam SupervisionOperations CoordinationIssue ResolutionStakeholder Communication
Managed reservations, guest reception, and seating flow, supporting 1,500+ guest interactions. Improved guest-flow coordination by an estimated 10–15% in a high-volume international environment while maintaining high guest-satisfaction standards.
Guest RelationsReservation ManagementCoordinationCustomer Service
Managed B2B relationships across 150+ active and prospective accounts through the sales cycle and achieved 100% of assigned sales targets. Negotiated with clients and carriers, closed deals, and increased active sales opportunities by approximately 30%.
B2B SalesAccount ManagementNegotiationCRMSales ForecastingPipeline Management
Managed 500+ customer relationships through the sales cycle, from lead generation and needs analysis to closing and follow-up; achieved 100% of assigned sales targets. Developed customer acquisition approaches that increased qualified sales opportunities by approximately 30%.
SalesCustomer Relationship ManagementLead GenerationConsultative SellingNegotiation
Managed 400+ customer and prospect accounts and achieved 100% of assigned sales targets. Generated new business through structured outreach, increasing qualified prospects by approximately 45–50%.
SalesProspectingCustomer RetentionTeam CoachingRelationship Building
Pursued a Master's degree in Sales, Communication and Marketing at Rome Business School from 2023 to 2024.
Pursued a Master's degree in Sales, Communication and Marketing at Rome Business School from 2023 to 2024.
Earned a Bachelor's degree in Law from Ilia State University from 2012 to 2016.
Earned a Bachelor's degree in Law from Ilia State University from 2012 to 2016.