Karen Coutinho

Client Success Manager

Manage 15+ enterprise B2B accounts across North America, APAC and EMEA, maintaining 95% client retention and delivering 80+ integrated client programs annually. Coordinate with cross-functional teams to ensure SLA compliance and identify upsell opportunities.

SalesforceExcelKPI ReportingPowerPointGoogle WorkspaceAccount ManagementCustomer SuccessUpsellingCross SellingStakeholder Management

Client Account Executive – Payroll Services

ADP Pvt. Ltd.

Managed end-to-end payroll processing and statutory tax compliance for enterprise clients, ensuring regulatory accuracy and SLA adherence. Resolved escalations and conducted validation, reconciliation, and quality checks.

Payroll ProcessingTax ComplianceSLA ManagementCustomer Relationship ManagementExcelQuality Assurance

Inside Sales Executive

Generated qualified enterprise sales opportunities across global B2B markets, including Fortune 500 organizations, through consultative outbound prospecting. Consistently exceeded lead generation and sales targets while maintaining CRM hygiene and pipeline reporting.

SalesforceLead GenerationOutbound ProspectingPipeline ManagementSales ForecastingB2B Sales

Business Development Executive

Generated qualified B2B leads through market research and outbound prospecting, building client relationships that led to new business. Supported revenue growth through execution of strategic sales campaigns.

B2B Lead GenerationMarket ResearchOutbound Prospectingsales campaigns

Customer Service Representative

Managed customer interactions and debt recovery cases, negotiating payment arrangements while maintaining customer satisfaction. Consistently achieved recovery and compliance targets in a regulated collections environment.

Customer ServiceDebt RecoveryNegotiationCompliance