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Juan pablo portillo gali
Looking for a jobTechnical Support Specialist
Technical Support Specialist at Avature who investigated platform issues and documented cases for development teams.
ArgentinaTechnical Support Specialist at Avature
Experience
Technical Support Specialist
Served as liaison between clients and internal teams, resolving platform issues and documenting findings. Escalated complex cases to development with detailed technical documentation.
AvatureGitlabZoiperFileZillaCodexClaudeChatGptIncident ManagementRoot Cause AnalysisClient CommunicationBilingual Support
IT Support Analyst
Provided end-user technical support and incident management using Zoho Ticketing and Zoho Voice. Administered Microsoft 365, Teams, and Outlook for internal users.
Zoho Ticketing SystemZoho VoiceMicrosoft 365Microsoft TeamsOutlookConnectwiseFortiClient
IT Support Analyst
Logged and resolved support tickets using the GLPI system. Handled voice support through Microsip Voice and managed Microsoft 365, Teams, and Outlook administration.
GLPIMicroSIPMicrosoft 365Microsoft TeamsOutlook
Education
Google Cloud
In progress. Covers threat analysis, cloud defense fundamentals, and hands-on labs.
Anthropic Academy
In progress. Self-paced courses on AI tools and workflows.
Industry Workforce Solutions, Inc.
Completed the CyberReadyMBE Certificate of Completion, covering cyber hygiene and cyber readiness practices.