Julio Sanz Antón

Solutions Consultant

Designed and maintained tailored Smartsheet-based solutions for enterprise customers, managing the full lifecycle from discovery and requirements gathering through implementation, UAT coordination, and post-launch optimization. Produced structured knowledge-base documentation, identified process automation opportunities, and collaborated with Customer Success, Sales, and leadership to support smoo

SmartsheetSolution DesignRequirements GatheringUATSaaS ImplementationKnowledge ManagementProcess AutomationStakeholder ManagementWorkflow Optimization

Tier 2 Escalations Specialist

Smartsheet

Handled high-impact enterprise escalations with a focus on Governance and Security, resolving long-standing issues through structured troubleshooting and clear communication. Supported and troubleshot integrations involving SAML/SSO and APIs with external identity providers (e.g., Azure AD and Okta), and collaborated cross-team to execute plan consolidations and migrations while protecting data in

SAMLSSOAzure ADOktaSecurity GovernanceEscalation ManagementRoot Cause Analysis

Technical Support Specialist

Smartsheet

Provided technical support for the Smartsheet enterprise SaaS platform to a global customer base, troubleshooting complex issues and integrations via email, chat, and phone. Triaged potential product defects with clear, reproducible case reports for Engineering, supported customers through Pro Desk/community programs, and communicated technical concepts to users ranging from admins to executives.

Enterprise SaaSTroubleshootingSmartsheetDocumentationCSAT