Joy Williams

Looking for a job

Project Experience

Customer Support Specialist candidate with B2B outreach experience at Spiralyze and hands-on practice handling support scenarios and CRM follow-ups.

NigeriaProject Experience at Sustainable Development Goals (SDGs)

About

At Spiralyze, I conducted B2B outreach, listened to prospects’ needs, and helped qualified leads move toward appointments. I handled objections professionally and followed up with interested prospects. I kept lead records and call outcomes updated in spreadsheets and CRM tools, with clear notes to support accurate follow-up. I also practiced CRM workflows including interaction notes, call dispositions, and next-step tracking. Through customer-support practice, I worked through scenarios involving delayed orders, refund requests, and complaints. I’m seeking an entry-level Customer Support Specialist role with a remote team.

Experience

Project Experience
Evaluated project activities against SDG objectives and developed recommendations for improvement. Communicated findings and collaborated with others to support project goals.
Project evaluationResearchRecommendationsCommunication SkillsCollaboration
B2B Cold Caller & Appointment Setter
Conducted outbound calls to prospective customers, identified qualified leads, and set appointments. Maintained accurate lead records and follow-up notes in CRM tools.
Outbound CallingLead QualificationAppointment SettingActive ListeningObjection HandlingCRMFollow upDocumentation

Education

University of Uyo
Bachelor of Arts in History and International Studies from the University of Uyo, completed in 2025.
Bachelor of Arts in History and International Studies from the University of Uyo, completed in 2025.
Reward Foundation High School
Secondary school education completed in 2019.
Secondary school education completed in 2019.

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About

Experience

Project Experience

Evaluated project activities against SDG objectives and developed recommendations for improvement. Communicated findings and collaborated with others to support project goals.

Project evaluationResearchRecommendationsCommunication SkillsCollaboration

B2B Cold Caller & Appointment Setter

Conducted outbound calls to prospective customers, identified qualified leads, and set appointments. Maintained accurate lead records and follow-up notes in CRM tools.

Outbound CallingLead QualificationAppointment SettingActive ListeningObjection HandlingCRMFollow upDocumentation

Education

University of Uyo

Bachelor of Arts in History and International Studies from the University of Uyo, completed in 2025.

Reward Foundation High School

Secondary school education completed in 2019.

About

Experience

Project Experience

B2B Cold Caller & Appointment Setter

Education

University of Uyo

Reward Foundation High School

About

Experience

Project Experience

B2B Cold Caller & Appointment Setter

Education

University of Uyo

Reward Foundation High School

Industrial Training Intern