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joy Austine
Looking for a jobCustomer Service Officer
Customer Service Officer at Stanbic IBTC Bank, where I helped grow the clientele base by 60% in one year.
NigeriaCustomer Service Officer at Stanbic IBTC Bank
About
At Stanbic IBTC Bank, I manage customer calls, address complaints, and identify customer needs. My work helped increase the clientele base by 60% within one year.
Previously, I was a Personal Assistant at Jibby Foods, an Office Assistant at Emeka Agu & Co., and a Sales Representative at Mark Hart Supermarket. I hold a B.Sc in Business Administration from Wellspring University and completed computer application training at Zehek Computer Training Institute.
Experience
Customer Service Officer
Managed large volumes of incoming calls, generated sales leads, and closed deals. Handled customer complaints, resolved issues, and built sustainable client relationships, increasing the clientele base by 60% within one year.
Customer ServiceSalesComplaint ResolutionCustomer Relationship ManagementCall HandlingData EntryDocumentation
Personal Assistant
Managed information requests, emails, and calls, and prepared reports and documentation for meetings. Scheduled appointments, organized travel arrangements, and devised efficient filing systems.
Administrative SupportSchedulingTravel CoordinationReport PreparationOffice Management
Education
Zehek Computer Training Institute
Completed training in Computer Application at Zehek Computer Training Institute in 2020.
Completed training in Computer Application at Zehek Computer Training Institute in 2020.
Wellspring University
Earned a Bachelor of Science in Business Administration from Wellspring University in 2018.
Earned a Bachelor of Science in Business Administration from Wellspring University in 2018.
Government College Ikoyi
Completed Senior School Certificate at Government College Ikoyi in 2012.
Completed Senior School Certificate at Government College Ikoyi in 2012.