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Jesse Espinoza
Looking for a jobAppointment Setter / Mentor
Client intake and support specialist who coordinated patient appointments and bilingual communication at Oclinicals.
NicaraguaAppointment Setter / Mentor at Oclinicals
Experience
Appointment Setter / Mentor
Managed inbound and outbound calls to schedule gastrointestinal procedures and consultations, coordinated follow-ups, and acted as a bilingual liaison. Collected and verified medical documentation and tracked submission deadlines.
Appointment SchedulingCRMGoogle WorkspaceBilingual English SpanishCommunication SkillsPatient Coordination
Customer Service Representative / Team Leader
Supervised and led a team, set and tracked performance goals, delegated tasks, conducted team meetings, and drove process improvements to enhance productivity and customer satisfaction.
Team LeadershipPerformance ManagementTask DelegationProcess ImprovementCommunication SkillsCustomer Satisfaction
Customer Service Representative
Handled inbound and outbound customer interactions via phone, email, and chat, maintained a positive customer experience, and applied root cause analysis to resolve recurring issues.
Customer ServiceCommunication SkillsProblem SolvingRoot Cause AnalysisMultichannel Support
Tech Support Advisor
Diagnosed and troubleshot technical problems, assisted with product setup and configurations, and handled remote access support while following company protocols and privacy policies.
Technical TroubleshootingRemote SupportProduct SetupCustomer SupportDiagnostics
Education
Keiser University
Completed three years of study in Industrial Engineering at Keiser University from 2019 to 2022.
Completed three years of study in Industrial Engineering at Keiser University from 2019 to 2022.
John F. Kennedy High School
Completed high school education at John F. Kennedy High School from 2013 to 2018.
Completed high school education at John F. Kennedy High School from 2013 to 2018.