Jessandra Noguera

Experience

1. Customer Support & Operations Specialist

   Managed hotel and vendor requests via email, phone, and ticketing systems, resolving cases to closure. Coordinated with hotels and suppliers, updated the online store, and provided live chat support.

   IntercomJiraMonday.ComNotionGoogle WorkspaceMicrosoft OfficeOrder ManagementVendor coordinationLive ChatTroubleshooting

2. Claims Support Representative

   Supported customers through auto insurance claim processes via inbound calls, guiding them step by step through procedures. Maintained accurate claim records and ensured consistent case follow-up.

   Inbound CallsClaims ProcessingCustomer SupportRecord keepingCase Follow Up

3. Reservation Support Specialist

   Assisted customers in English with hotel reservations over the phone, managing booking-related inquiries and resolving reservation issues.

   Hotel ReservationsPhone SupportCustomer ServiceBooking Management