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Jerome Sanchez
Looking for a jobCustomer Support
Customer support professional at Blue Cross Blue Shield handling healthcare benefits and claims inquiries.
PhilippinesCustomer Support at Blue Cross Blue Shield
About
At Blue Cross Blue Shield, I supported members with healthcare insurance inquiries, benefits information, eligibility verification, and coverage concerns. I also helped members understand claims, deductibles, copayments, coinsurance, and out-of-pocket expenses.
I handled sensitive member information confidentially and followed established privacy procedures while providing solution-oriented support.
At iQor, I delivered technical support for T-Mobile customers and recommended relevant plans, upgrades, and add-on services based on their needs.
At Alorica, I assisted Barclays customers with banking inquiries, account concerns, transactions, and product information, following security verification procedures and company policies.
Experience
Customer Support
Assisted members with healthcare insurance inquiries, benefits information, eligibility verification, and coverage-related concerns. Supported members with claims-related inquiries and handled sensitive information with confidentiality.
Health InsuranceBenefitsEligibility VerificationClaims AssistanceHIPAA complianceCustomer Experience
Technical Support
Delivered technical support while identifying opportunities to upsell products and services based on customer needs. Promoted relevant plans, upgrades, and add-on services to increase sales and enhance customer satisfaction.
Technical SupportUpsellingCustomer Relationship ManagementSolution Based Selling
Education
University of Perpetual Help System Dalta
Graduated in 2021 with a focus on Humanities and Social Science.
Graduated in 2021 with a focus on Humanities and Social Science.