Loading profile…
Jerome Rey
Looking for a jobTechnical Support Specialist
Technical Support Specialist at DTN resolving enterprise software, data, and Weather API issues.
PhilippinesTechnical Support Specialist at DTN
Experience
Technical Support Specialist
Provided non-routine technical support for enterprise customers across software, data, and Weather API platforms, troubleshooting complex issues and coordinating with engineering teams. Created incident logs, event notifications, and performance reports, and maintained a knowledge base.
Technical SupportTroubleshootingIncident TrackingCRMTicketing SystemsKnowledge Base ManagementReport PreparationDocumentationCustomer ServiceCommunication SkillsCross team Collaboration
Subject Matter Expert
Acted as escalation point for complex technical issues, providing advanced troubleshooting and mentorship to support specialists. Documented solutions and contributed to the team knowledge base.
Technical SupportEscalation ManagementTroubleshootingMentorshipDocumentationKnowledge Base Management
Technical Support Representative
Delivered technical support across multiple channels, performing diagnostic routines to isolate and resolve hardware and software issues. Logged incidents accurately and maintained detailed records of troubleshooting steps and escalation paths.
Technical SupportTroubleshootingHardwareSoftwareIncident TrackingDocumentationKnowledge Sharing
Customer Service Representative
Handled customer inquiries and resolved issues in a structured, fast-paced operations environment with strict service standards. Communicated complex procedural information clearly and coordinated with internal teams for timely resolution.
Customer ServiceCommunication SkillsProblem SolvingCoordination
Customer Service Representative
Managed member accounts, resolved service issues, and maintained accurate records in CRM and ticketing systems. Communicated program updates and policies clearly through phone and email channels.
Customer ServiceCRMTicketing SystemsAccount ManagementCommunication Skills
Office Staff
Supported administrative operations, maintained organized records, and coordinated schedules to ensure smooth daily workflows.
Administrative SupportRecord keepingSchedulingOrganization
Education
AMA University
Graduated in 2009 with a focus on Computer Graphics and Animation.
Graduated in 2009 with a focus on Computer Graphics and Animation.
Araullo High School
Completed high school education in 2003.
Completed high school education in 2003.
Rafael Palma Elementary School
Completed elementary education in 2003.
Completed elementary education in 2003.