Janice Harizi

Looking for a job

Team Coordinator

Call centre operations coordinator at CENTRECOM, coordinating daily operations and supporting agent development and call quality.

GermanyTeam Coordinator at Centrecom

Experience

Team Coordinator
Managed a team of call center agents and team leaders, coordinating day-to-day operations, agent development, escalations, and quality assurance on calls.
Team ManagementOperations CoordinationQuality AssuranceEscalation HandlingReporting
Operations Executive
Oversaw day-to-day performance of an outsourcing call centre, ensuring service-level agreements (SLAs) are met while maintaining quality, efficiency, and compliance.
Operations ManagementSLA ComplianceQuality AssuranceCall Centre Management
Operations Coordinator
Supported the smooth running of daily call-centre activities, acting as the bridge between agents, supervisors, and other departments.
Operations CoordinationCall Centre Operationsinter departmental communication
Receptionist
Greeted customers, answered telephone calls, handled incoming and outgoing mail, booked appointments, processed payments, and performed other general office duties.
Customer ServicePhone HandlingMail HandlingAppointment SchedulingPayment Processing
Customer Care Team Leader
Managed a team of 9 customer care agents, providing training, quality checks, and handling customer complaints via phone and email. Progressed from customer care representative to senior advisor and then team leader.
Team LeadershipTrainingQuality AssuranceCustomer Complaints HandlingCommunication Skills
Reservations Clerk
Booked hotel reservations for incoming tourists.
ReservationsCustomer Service

Education

Think Talent
Completed a Diploma in Leadership and Management at Think Talent, achieving EQF level 5.
Face to Face Academy
Completed a VTCT Diploma in Airbrush, covering airbrush make-up for theatre and special effects.
Face2Face Academy
Completed a VTCT Diploma in Bridal, Fashion, Media and Theatrical Make-up.
Sir Adrian Dingli Girls Junior Lyceum
Earned a School Leaving Certificate and O'Levels, including English Language, Mathematics, and Physics.

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Experience

Team Coordinator

Managed a team of call center agents and team leaders, coordinating day-to-day operations, agent development, escalations, and quality assurance on calls.

Team ManagementOperations CoordinationQuality AssuranceEscalation HandlingReporting

Operations Executive

Oversaw day-to-day performance of an outsourcing call centre, ensuring service-level agreements (SLAs) are met while maintaining quality, efficiency, and compliance.

Operations ManagementSLA ComplianceQuality AssuranceCall Centre Management

Operations Coordinator

Supported the smooth running of daily call-centre activities, acting as the bridge between agents, supervisors, and other departments.

Operations CoordinationCall Centre Operationsinter departmental communication

Receptionist

Greeted customers, answered telephone calls, handled incoming and outgoing mail, booked appointments, processed payments, and performed other general office duties.

Customer ServicePhone HandlingMail HandlingAppointment SchedulingPayment Processing

Customer Care Team Leader

Managed a team of 9 customer care agents, providing training, quality checks, and handling customer complaints via phone and email. Progressed from customer care representative to senior advisor and then team leader.

Team LeadershipTrainingQuality AssuranceCustomer Complaints HandlingCommunication Skills

Reservations Clerk

Booked hotel reservations for incoming tourists.

ReservationsCustomer Service

Education

Think Talent

Completed a Diploma in Leadership and Management at Think Talent, achieving EQF level 5.

Face to Face Academy

Completed a VTCT Diploma in Airbrush, covering airbrush make-up for theatre and special effects.

Face2Face Academy

Completed a VTCT Diploma in Bridal, Fashion, Media and Theatrical Make-up.

Sir Adrian Dingli Girls Junior Lyceum

Earned a School Leaving Certificate and O'Levels, including English Language, Mathematics, and Physics.