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Jana Kocic
Looking for a jobSales Team Leader
I’m an experienced sales professional with a strong background in account management, business development, and sales team leadership.
SerbiaSales Team Leader at XP Solutions
Experience
Sales Team Leader
Managed and trained a high-performing sales team, improving conversion rates. Coordinated with marketing and support departments to optimize client experience and delivered weekly performance reports.
Sales Managementteam trainingConversion Rate OptimizationCross functional Coordinationperformance reportingSales Strategy
Account Manager / Sales Team Leader
Started as an Account Manager and was promoted to Sales Team Leader after 6 months. Led a team of 15 sales representatives, setting daily targets and providing coaching, while maintaining client relationships and supporting upselling strategies.
Account ManagementSales LeadershipTeam ManagementCoachingCustomer Relationship ManagementUpsellingPerformance MetricsMotivation
Assistant Manager
Assisted in managing daily operations of a high-end restaurant, ensuring top-tier guest experience. Coordinated with international staff, monitored service quality, handled customer feedback, and supported the General Manager in scheduling, inventory, and supplier communication.
Operations ManagementCustomer ServiceStaff CoordinationQuality monitoringFeedback ManagementSchedulingInventory ManagementSupplier Communicationteam training
Education
Technological and Agricultural School
Completed Food and Beverage Technician program at Technological and Agricultural School from 2012 to 2016.
Completed Food and Beverage Technician program at Technological and Agricultural School from 2012 to 2016.