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Jagat Kumar
Looking for a jobBranch Manager
Travel operations manager at switrus holidays pvt. ltd. who improved revenue and conversion through process and sales initiatives.
IndiaBranch Manager at Switrus Holidays Pvt. Ltd.
Experience
Branch Manager
Oversaw branch operations including sales, quality, customer service, accounts, and visa services. Achieved significant revenue and conversion growth, managed regional sales targets, and coordinated client events.
CRMGoogle WorkspaceMicrosoft SuiteSales ManagementCustomer ServiceP&L managementEvent Management
Operations Manager
Managed sales, quality, customer service, and back office for travel sales campaigns. Implemented sales strategies that hiked revenue by 26% and developed SOPs for operations.
AmadeusSabreCRMMicrosoft OfficeRingCentralNICEProcess ImprovementSOP Development
Operations Manager
Managed sales, quality, customer service, and back office for travel campaigns. Led process transformation and transition, implemented sales strategies, and developed SOPs.
AmadeusCRMMicrosoft OfficeRingCentralVonageEnthuProcess TransformationTransition Management
Assistant Manager
Managed process and strategic sales for travel sales/service campaigns. Enhanced revenue by 169% and conversion by 21%, and handled cross-functional coordination.
SabreAmadeusCRMPower BIMicrosoft OfficeZendeskPeoplesoftCiscoSlackSales ManagementSLA Planning
Team Leader – Sales & CS (Ops)
Led sales and customer service teams, mentored additional teams, and improved performance. Enhanced revenue by 107% and conversion by 14%, and maintained attrition below 2%.
SabreAmadeusCRMPower BIMicrosoft OfficeCiscoFinesseSlackTeam LeadershipPerformance Management
SOD – Support, Operations
Handled global escalations including blogs, BBB, AG complaints, and DOT, converting them to positive CSAT/NPS. Achieved customer retention of 63% and generated RCA/RCR reports.
SabreAmadeusCiscoPeoplesoftCRMMicrosoft OfficeNICEEscalation ManagementRCA
Senior Executive - Sales & CS (Ops)
Handled sales and customer service for travel campaigns, generating revenue through bookings and cross-sales. Consistently overachieved targets and maintained professional environment.
SabreAmadeusCiscoCRMMicrosoft OfficeSalesCustomer ServiceCross Selling
Senior Executive
Handled customer relations for United Airlines and tech support for IBM software. Awarded certificates for performance and contributed to SLA strategy.
Client RelationsCustomer RetentionCSATNPSWFM MetricsTechnical Support
Education
DUDU
Graduation completed.
C P, Ranchi
Diploma in Computer Application completed.
IBM
Certification in Data Privacy & Security.
Fareportal India
ELITE to Lead certification.
Skill-up
Chat GPT certification.
Great Learning
Change/Transition Management certification.
CSSC, MPA
Lean Six Sigma certification.
Alison
ITIL Certification.
Great Learning
Sales Management certification.
MPA
ITSM Certification.
Simplilearn
Business Analysis certification.
Learn tube
Scrum Master certification.
Great Learning
Event Management certification.
Simplilearn
PMP certification.
Great Learning
Leadership & Management certification.