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Jacklyn Ramirez
Looking for a jobOutreach Specialist
Outreach Specialist at Maximus supporting New York State of Health customers with clear answers to complex questions.
United StatesOutreach Specialist at Maximus
About
Remote part-time work in customer support, virtual assistance, data entry, administrative support, or operations. Flexible hours preferred, as I’m also attending school remotely.
At Maximus (New York State of Health), I assist customers by phone, providing clear information and resolving complex questions. I handle sensitive information and manage multiple tasks while maintaining accuracy.
Previously, I welcomed guests as a Hostess at DOS CAMINOS and served guests at Tartinery. These roles included managing reservations, processing payments, and helping create a positive dining experience.
Experience
Outreach Specialist
Provided phone-based customer support for the New York State of Health assisting consumers with health insurance applications and enrollment. Handled sensitive personal information, documented customer interactions, navigated state systems, answered questions, resolved issues, and guided customers through the application process while maintaining privacy and professionalism
Customer ServiceCommunication SkillsMultitaskingTeamworkProblem SolvingCase DocumentationConfidentialityPHIData CollectionCRMExcelInformation Security Management
Hostess
Greeted guests and created a welcoming dining experience. Managed reservations and waitlists using the restaurant's seating system.
Education
GED
Earned a General Educational Development (GED) certificate.