Isabel Hernandez

Client Success Manager

Manage customer relationships for an AI-native recruiting SaaS platform, supporting onboarding, adoption, product understanding, and ongoing engagement. Partner with customers and internal stakeholders to understand recruitment workflows and translate client needs into actionable follow-up.

AI Powered Candidate ScreeningMatchingWorkflow AutomationTalent AcquisitionCustomer OnboardingCustomer AdoptionProduct Demonstrations

Customer Billing Manager

HCL Technologies

Led customer and billing operations for Xerox enterprise accounts, coordinating Sales, Finance, Pricing, Contracts, Customer Care, IT, and Operations. Managed international teams in the Philippines and Sri Lanka, escalations, SLA performance, renewals, and process migrations.

SalesforceSAPOracleServiceNowWorkdayAribaValueQuixValueQuix PlusXerox SolutionsKPI ManagementSLA ManagementRoot Cause AnalysisProcess ImprovementTeam LeadershipTrainingKnowledge transferMigration Support

Client Associate / Virtual Sales Administrator

Xerox Corporation

Managed enterprise customer accounts and reporting, coordinating internal resources to meet customer requirements. Supported sales representatives with new-business setup, proposals, quota/pricing workflows, and customer configuration using ValueQuix and related Xerox systems.

ValueQuixXerox SolutionsSales SupportCustomer Account ConfigurationReportingProposal ManagementPricing WorkflowsContract BidsEProcurement Portal Workflows

Process Associate - Finance & Accounting

Capgemini

Managed account portfolios while ensuring SLA compliance in an enterprise finance and accounting environment.

FinanceAccountingSLA ComplianceAccount Management

Billing & Service Representative

Delivered customer support, billing assistance, and issue resolution.

Customer SupportBilling SupportIssue Resolution

Business Office Support Specialist

HCL Technologies

Supported Xerox's external business-partner network with reporting, compliance, systems/process assistance, and cross-functional issue resolution.

ReportingComplianceSystems supportProcess SupportCross Functional Issue Resolution