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Operations Coordinator
Customer Service Specialist at Truehost who improved customer satisfaction by 98% through timely, personalized support.
KenyaOperations Coordinator at Upwork
Coordinated daily administrative and operational workflows, ensuring timely completion of customer requests, documentation, reporting and service processes. Managed customer onboarding, records management, and cross-functional coordination to improve efficiency.
Operations CoordinationCustomer OnboardingRecords ManagementData EntryDocumentationSchedulingCross functional CoordinationReportingProcess ImprovementConfidentialityData Accuracy
Delivered responsive customer service through email, phone, live chat, and digital support channels, handling high volumes of inquiries and service requests. Resolved customer complaints, account issues, billing inquiries, and technical concerns while maintaining professional communication.
Customer ServiceEmail SupportPhone SupportLive ChatCRMAccount ManagementIssue ResolutionDocumentationFollow upEscalation Management
Provided first-line customer support across phone, email and digital channels, handling high volumes of customer inquiries and service requests. Troubleshot account, transaction, payment and digital service issues while providing clear, accurate and timely solutions.
Customer SupportTroubleshootingAccount ManagementCase ManagementEscalation ManagementDocumentationProduct Support
Bachelor of Commerce in Finance from The Catholic University of Eastern Africa, completed in December 2019.
Bachelor of Commerce in Finance from The Catholic University of Eastern Africa, completed in December 2019.
Customer Service Certification from Zendesk.
Operations Management Certificate from Coursera.
Profile sourced from Himalayas.