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Idongesit Akpan
Looking for a jobCreative Communications Lead
Community Manager at The Smile Outreach, supporting 50+ volunteers and coordinating a virtual fellowship for 40 participants.
NigeriaCreative Communications Lead at Celebration Church International
Experience
Creative Communications Lead
Collaborate with internal communication, public relations, design, and social media teams to support and amplify CCI's vision, mission, and brand identity.
Communication SkillsPublic RelationsDesign CollaborationSocial MediaBrand Identity
Youth Engagement & Community Manager
Manage and support over 50 volunteers across multiple states, leading recruitment and onboarding. Coordinated a 3-month virtual fellowship for 40 participants, achieving 45% completion through weekly check-ins and support.
Volunteer ManagementOnboardingCommunication SkillsCoordinationLMSEvent Coordination
Community Manager
Amplified WTM Uyo IWD annual event within the community and across social media. Collaborated with the events lead to manage volunteers and coordinated content to push event awareness.
Event PromotionVolunteer coordinationContent DistributionSocial Media
WhatsApp Customer Support
Provided WhatsApp-based customer support to an average of 50 customers weekly, resolving product questions and guiding usage. De-escalated 80% of refund requests and supported marketing efforts by sharing customer feedback.
Customer SupportWhatsAppDe escalationProduct GuidanceFeedback Collection
Community Engagement Officer
Conducted a full community audit resulting in 100% growth in members within 60 days. Collaborated with marketing and product teams to design the school's launch plan and hosted weekly virtual events.
Community EngagementAuditMarketing CollaborationVirtual EventsOutreach
Community Manager
Collaborated with volunteers to manage a Slack community of 200+ marketers, curating content and designing campaigns that increased engagement by 40%. Took ownership of Slack channels for 30 days.
Community ManagementSlackContent CurationCampaign DesignEngagement
Community Manager
Supervised a team of community leads supporting 10,000+ women in tech, improving onboarding and reducing complaints by 30%. Managed social media accounts, achieving 70% follower growth.
Community ManagementTeam LeadershipOnboardingSocial Media ManagementContent Strategy
Education
University of Uyo
Earned a Bachelor of Arts in Linguistics from the University of Uyo, class of 2023.
Earned a Bachelor of Arts in Linguistics from the University of Uyo, class of 2023.