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Hira Sahani
Looking for a jobCustomer Support Representative
Customer Support Representative handling e-commerce refunds, escalations, and 70–90 daily customer interactions.
IndiaCustomer Support Representative at Teleperformance Global India Pvt. Ltd.
About
At Teleperformance Global India Pvt. Ltd., I resolved 70–90 daily customer queries through chat and voice support for a global e-commerce client. I handled refunds, returns, cancellations, and delivery issues while maintaining SLA compliance.
At Quampetence Business Solutions Pvt. Ltd., I supported UK e-commerce customers by chat and email on orders, refunds, and payments. I recommended workflow and SOP improvements adopted by the support team and enhanced MIS reporting quality through accurate data logging.
Experience
Customer Support Representative
Resolved 70-90 customer queries per day via chat and voice support for a global e-commerce client, maintaining SLA compliance. Handled refunds, returns, cancellations, and escalations, and improved MIS accuracy.
Customer SupportLive ChatVoice supportRefund HandlingCancellationsEscalation ManagementSLA ComplianceCRMTicketing ToolsZendeskFreshdeskSalesforceMIS ReportingSOP ImprovementCross team coordination
Education
UP Board
Completed 12th standard under the UP Board.
UP Board
Completed 10th standard under the UP Board.