HIMANSHU SOLANKI

Customer Service Representative

Amazon

Handled customer queries and service requests through professional, empathetic, and solution-oriented communication. Resolved service and billing concerns, including refunds, replacements, exchanges, and account-related issues.

Customer ServiceComplaint HandlingBillingRefundsIssue ResolutionCommunication SkillsProblem SolvingMicrosoft Office

Sales Development Representative

Presented, promoted, and sold services to existing and prospective customers using structured communication. Performed cost-benefit and needs analysis to understand customer requirements and recommend relevant services.

Sales SupportCommunication SkillsNeeds AnalysisCustomer Relationship ManagementFollow up

Help Desk Specialist

Supported users with service-related questions and basic issue resolution; communicated information clearly and escalated issues when required.

Help Desk SupportCommunication SkillsIssue ResolutionEscalation Management

Trainee

Worked under the guidance of a site engineer at the construction work of MIG flats and gained practical exposure to site operations.

ConstructionSite OperationsEngineering