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Himanshu Parkash
Looking for a jobAI Architect & Forward Deployed AI Lead
I build production GenAI and agentic AI systems that improve enterprise operations at scale.
IndiaAI Architect & Forward Deployed AI Lead at Airtel International LLP
About
At Airtel International, I led the delivery of production Generative AI, LLM, RAG, and agentic AI systems across 14 African markets. I embedded with C-suite and operations stakeholders to turn complex requirements into secure, deployed solutions.
I shipped an LLM chatbot serving 4M+ monthly active users, reduced hallucinations from approximately 18% to under 3%, and designed HITL escalation paths that saved 15,000+ support tickets each month. I also architected FractGPT, cutting ad-hoc reporting turnaround from about two days to under five minutes.
I've led cross-functional teams of 8–12 engineers, built LLMOps pipelines on AWS, and established governance for PII redaction, prompt-injection defense, access control, and cost guardrails. My background spans full-stack engineering, enterprise architecture, client delivery, and mentoring engineers into senior and lead roles.
Experience
AI Architect & Forward Deployed AI Lead
Led an 8-12 person cross-functional AI engineering team, embedding on-site with C-suite and operations stakeholders to deliver production-grade GenAI, LLM, and Agentic AI systems across 14 African markets. Drove measurable business impact including a 4M+ user chatbot, 15,000+ monthly support tickets saved, and 35% faster workflows.
Generative AILarge Language ModelsAgentic AILangGraphLlamaIndexModel Context ProtocolRAGPineconeAWSDockerKubernetesLLMOpsMLOpsHuman In The LoopAI GovernancePython
Education
Manipal University
Master of Business Administration in Information Technology from Manipal University, completed in 2012.
Master of Business Administration in Information Technology from Manipal University, completed in 2012.
Netaji Subhas Institute of Technology
Bachelor of Engineering degree from Netaji Subhas Institute of Technology, completed in 2010.
Bachelor of Engineering degree from Netaji Subhas Institute of Technology, completed in 2010.