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Senior Collections Specialist
Senior Collections Specialist at Coupa Software, managing $20M+ in enterprise receivables across international markets.
PanamaSenior Collections Specialist at Coupa Software
Managed an accounts receivable portfolio exceeding $20 million USD across international enterprise accounts, resolving complex billing disputes and payment discrepancies. Coordinated escalations and maintained accurate records in Salesforce and NetSuite.
Accounts ReceivableCollections
Supported the Regional VP with business planning, operational priorities, and cross-functional coordination. Maintained the sales ledger and supported customer invoicing, collections, and reconciliations.
OperationsFinanceSales LedgerInvoicingCollectionsReconciliationsCross functional Coordination
Provided executive coordination, managed international travel, and engaged stakeholders. Handled SAP purchase orders and expenses.
Executive CoordinationStakeholder EngagementSAPTravel Management
Supported customer and executive engagements, regional events, and sales activities. Provided bilingual communications.
Customer EngagementEvent CoordinationSales SupportBilingual Communication
Managed executive scheduling, senior stakeholder relations, and bilingual correspondence.
Executive SchedulingStakeholder RelationsBilingual Correspondence
Reviewed projects for funding consideration and prepared reports and presentations.
Project ReviewReportingPresentation Skills
Pursued an MBA in Administration at Universidad de las Américas, Puebla, México.
Earned a Bachelor Degree in Banking and Finance with a Minor in Marketing from Universidad Europea, Puebla, México.