Gebriella Alems

I’m a results-driven account and business development professional with 3+ years of experience across customer relationship management, account management, and sales. I bring a client-centric approach to solving problems in logistics and project management environments. As an Account Executive at US Inbound Inc. (Sep 2023–Present), I serve as the primary point of contact for multiple international-based clients, overseeing the full account lifecycle to ensure consistent satisfaction. I handle client retention work, upselling & revenue growth, and support cross-functional collaboration, while using data analysis & reporting and market research to stay proactive. I’ve helped deliver cross-border logistics projects with 95% on-time performance and built long-term client trust through CRM building and high-retention focus. I also led a team in successfully navigating a complex audit and capitalized on upselling opportunities aligned with client needs to contribute to revenue growth. Previously, as a Sales Development Rep at Rainer Transportation Inc. (Feb 2023–Sep 2023), I generated $80,000 in additional annual revenue through outbound lead generation, new business acquisition, and upselling. I managed 20+ weekly client accounts with consistent follow-ups and ranked second-highest profit contributor on the team through pipeline visibility, before supporting sales growth at Cargo Alliance Inc. (Jun 2022–Jan 2023) via high-volume outbound outreach and careful documentation/workflow compliance.