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Business Operations and Training Manager
Commercial Operations Manager at Accord Medical Supplies, aligning supply chain workflows and establishing KPI dashboards across teams.
KenyaBusiness Operations and Training Manager at Accord Medical Supplies
Oversee end-to-end business operations, aligning supply chain workflows and resource allocation across sales, logistics, and finance teams. Establish KPI dashboards and management scorecards to track operational health and execute targeted recovery plans.
Business OperationsProcess ImprovementKPI DashboardsSOP DevelopmentTrainingStakeholder enablementWorkflow AutomationCross functional Leadership
Managed large-scale commercial operations and territory expansion across multiple regions. Analyzed complex RFQs and tenders, managing end-to-end contract alignment and commercial pricing models.
Account ManagementTerritorial ExpansionTender Document AnalysisContract ManagementPricing ModelsData Driven ReportingIssue escalationCompliance
Led high-volume call center operations, aligning daily execution with strict financial institution service level agreements. Streamlined operations and collections workflows by integrating system upgrades including Sage ERP and Smart Collect CRM.
Call Center OperationsSLA ManagementSage ERPSmartCollectWorkflow AutomationBudget ManagementReconciliationsPartner Operations
Executed strategic commercial plans and expanded market penetration for pharmaceutical and surgical portfolios across regional hubs. Organized and facilitated Continuing Medical Education workshops and clinical presentations for healthcare professionals.
Territory ManagementMarket PenetrationCME FacilitationClinical EducationRelationship ManagementKOL EngagementAccount Retention
Managed territory-specific promotional strategies and key medical customer relationships across the North Rift and Western regions. Coordinated with regional pharmaceutical wholesalers and hospital pharmacies to optimize product availability and prevent stock-outs.
Medical SalesTerritory ManagementCustomer Relationship ManagementDistribution Channel ManagementStock ManagementPromotional Strategy
Completed a certification in Leadership and Supervision from Alison in November 2024.
Completed a certification in Leadership and Supervision from Alison in November 2024.
Completed a certification in Data Science for Business from Earn and Excel in November 2024.
Completed a certification in Data Science for Business from Earn and Excel in November 2024.
Completed a Bachelor of Science in Biomedical Science and Technology at Egerton University in 2013.
Completed a Bachelor of Science in Biomedical Science and Technology at Egerton University in 2013.
Completed the Kenya Certificate of Secondary Education (KCSE) at Maseno School in 2007.
Completed the Kenya Certificate of Secondary Education (KCSE) at Maseno School in 2007.
Profile sourced from Himalayas.