Chief Operating Officer
Oversee day-to-day company operations and partner with the CEO to set vision and strategy, improving employee productivity and operational performance across the organization.
Operations ManagementStrategic PlanningProductivityPerformance ManagementProcess ImprovementStakeholder ManagementLeadership
MVP Program Lead
Develop and deliver educational content for an MVP program that builds youth skills in design and coding, overseeing curriculum and program delivery.
Program DevelopmentCurriculum DesignUX DesignProject Coordination
Manager, Technology
Led technology initiatives including development and delivery of technical solutions to support company objectives and operational needs.
IT strategyTechnology LeadershipProject ManagementVendor ManagementIT Operations
Regulatory Researcher
Conducted regulatory research for emerging fintech companies to inform compliance strategies and support market entry decisions.
Policy AnalysisReport WritingStakeholder EngagementRisk Assessment
Head of Service Operations
Led customer support operations to ensure service levels and network reliability, managing multi-level, multi-geographic service centers to improve customer satisfaction.
Service OperationsCustomer SupportSLA ManagementIncident ManagementTeam Leadership
Manager, Cloud Operations
Drove operational excellence and growth initiatives for cloud platforms, implementing KPIs and automation to improve operational health and service performance.
Cloud OperationsAutomationPerformance MonitoringKPI TrackingOperational Excellence
Delivery Executive, Shared Services
Managed operations for MIS contracted services, focusing on client satisfaction, profitability, and growth/retention of service contracts.
Service DeliveryClient ManagementContract ManagementMISAccount Management
VP, Data Centre & Infrastructure Services
Led data centre and remote infrastructure management operations, supporting service and solution sales while maintaining service performance and risk management.
Data Centre ManagementInfrastructure OperationsInfrastructure ManagementRisk Management
Manager, Reactive Management Services
Managed ITIL-aligned reactive services including incident, problem, change and release management as well as service request fulfillment to improve operational responsiveness.
ITILIncident ManagementProblem ManagementChange ManagementTeam Leadership
Technical Team Leader, Ops Monitoring
Planned and executed consolidation of regional remote monitoring services and developed operational process frameworks to support 24x7 service operations.
MonitoringProcess FrameworksPlan OperationRemote Monitoring
Technical Team Leader, Remote Infrastructure
Led remote managed desktop services initiative, overseeing day-to-day operations including configuration, change management and service optimisation.
Configuration ManagementChange ManagementService OptimisationTeam Leadership
Service Delivery Manager
Responsible for end-to-end IT service fulfilment, team development of system engineers, and vendor process improvements to optimize hardware repair lifecycles.
Service DeliveryVendor ManagementProcess ImprovementIT Support