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Francisco Cunha
Open to opportunitiesHotel Operations & Data Analyst
Data Engineer at Once Upon a House Hoteis, building ETL pipelines and dashboards for hotel operations, revenue, finance, and guest experience.
PortugalHotel Operations & Data Analyst at Once Upon a House Hoteis (Alecrim ao Chiado)
Experience
Hotel Operations & Data Analyst
Led digital transformation of hotel operations, designing and maintaining ETL/ELT pipelines for operational and financial data. Built dashboards and KPIs for Operations, Revenue, Finance, and Guest Experience using Power BI and Tableau.
PythonSQLPostgreSQLDatabricksDelta LakeDBTAzurePower BITableauREST APIs
Team Supervisor
Led and coached a commercial team while driving operational performance through KPI monitoring and reporting. Built KPI dashboards in Power BI, supporting sales forecasting, budgeting, and operational planning.
Power BIExcelCRMKPI developmentForecastingAgile Scrum
Data Consultant
Analyzed CRM data and customer records to support commercial and operational decision-making. Produced operational and commercial reports, improving reporting consistency across sales and management teams.
CRMExcelBusiness AnalysisSales AnalyticsAgile Scrum
IT Helpdesk
Delivered remote technical support for enterprise retail software, diagnosing and resolving incidents via ticket-based systems. Used Oracle Siebel CRM to analyze customer profiles, validate user permissions, and troubleshoot application issues.
Oracle Siebel CRMWindowsRemote DesktopTicketing SystemsIncident Management
Education
Universidade Aberta (UAb)
Pursuing a Bachelor's degree in Software Engineering at Universidade Aberta, expected to complete in 2027.
Pursuing a Bachelor's degree in Software Engineering at Universidade Aberta, expected to complete in 2027.
SAP
SAP Certified Data Engineer – SAP HANA (C_HAMOD) certification, expected in October 2026.
SAP Certified Data Engineer – SAP HANA (C_HAMOD) certification, expected in October 2026.
Databricks
Certified Data Engineer Associate certification from Databricks, expected in October 2026.
Certified Data Engineer Associate certification from Databricks, expected in October 2026.
UNINASSAU Fortaleza
Completed a Bachelor's degree in Psychology at UNINASSAU Fortaleza from 2017 to 2022.
Completed a Bachelor's degree in Psychology at UNINASSAU Fortaleza from 2017 to 2022.
IBM
Earned the IBM Data Science Professional Certificate.
Google
Completed the Google Advanced Data Analytics certification.
University of California, Davis
Completed the Data Visualization with Tableau Specialization from the University of California, Davis.
Databricks
Completed the Databricks course on building data pipelines with Lakeflow Spark declarative pipelines.
Databricks
Completed the Databricks course on deploying workloads with Lakeflow Jobs.
Databricks