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Customer Experience Officer
Customer Experience Officer at Kuda Technologies who supported customers across live chat, email, and social media while contributing insights to service improvements.
NigeriaCustomer Experience Officer at Kuda Technologies
Delivered high-quality real-time support via live chat, emails, and social channels, maintaining strong CSAT scores and fast response times. Drove product adoption and revenue growth by cross-selling banking products and converting inbound conversations.
Customer Experience
Led end-to-end branch operations, overseeing admin, HR, finance, and customer service functions. Improved operational efficiency by streamlining workflows and enforcing strong internal controls and compliance (BOFIA).
Operations ManagementComplianceBOFIAWorkflow OptimizationCorporate TrainerReconciliationsVault OperationsProcess Improvement
Managed loan disbursement processes and reviewed credit documentation, ensuring accuracy and regulatory compliance. Reduced risk exposure by identifying irregularities, escalating issues, and enforcing credit control measures.
Credit AdministrationRisk ManagementComplianceLoan DisbursementCredit DocumentationLoan RestructuringPortfolio ManagementReporting
Grew customer base by acquiring new clients and maintaining strong relationships, contributing to loan portfolio growth. Assessed creditworthiness through client verification, site visits, and financial analysis.
Business DevelopmentClient AcquisitionRelationship ManagementCredit AssessmentFinancial AnalysisRisk MonitoringMarketing Support
Coordinated logistics, inventory, and vendor relationships to ensure smooth event operations. Managed records, invoices, and procurement processes.
Logistics CoordinationInventory ManagementVendor ManagementRecord keepingInvoicingProcurement
B.Sc. in Business Administration with Second Class Upper credit.
OND in Banking and Finance with Upper Credit.