Esther Muisyo

About

Experience

1. Helpdesk Support

   Provided helpdesk support including project coordination, logging and assigning tickets, system administration, diagnosing and resolving technical issues, and completing backup procedures for customer databases.

   Help DeskSystem AdministrationTroubleshootingCustomer ServiceBackup ProceduresHardware installationSoftware Installation

2. Support

   Processed debit and credit notes, posted data, generated reports, provided customer care, created employee profiles, updated client accounts, and reconciled customer accounts.

   Data EntryReportingCustomer ServiceAccount Reconciliation

3. Secretarial Services

   Provided secretarial services, updated credit and debit notes for renewals, and handled petty cash.

Education

1. Computer Pride Ltd

   Completed training in A+ support software and N+ support hardware from October to November 2005.

   Completed training in A+ support software and N+ support hardware from October to November 2005.

2. Graffins College

   Completed a diploma level program in Computer Programming and Software Packages from April to September 2000, covering system analysis, Visual Basic, Sage, PageMaker, internet, networking, and web design.

   Completed a diploma level program in Computer Programming and Software Packages from April to September 2000, covering system analysis, Visual Basic, Sage, PageMaker, internet, networking, and web design.

3. Graffins College

   Completed a certificate level program in Computer Programming and Software Packages from September 1999 to February 2000, covering data processing, MS DOS, Windows, MS Office, preventive maintenance, and Dbase IV programming.

   Completed a certificate level program in Computer Programming and Software Packages from September 1999 to February 2000, covering data processing, MS DOS, Windows, MS Office, preventive maintenance, and Dbase IV programming.

4. Graffins College

   Completed a secretarial course from February to October 1999, including typing at elementary and intermediate levels.

   Completed a secretarial course from February to October 1999, including typing at elementary and intermediate levels.

5. Matungulu Girl's High School

   Attended Matungulu Girl's High School from 1994 to 1997 and completed the Kenya Certificate of Secondary Education (K.C.S.E.) at O' levels.

   Attended Matungulu Girl's High School from 1994 to 1997 and completed the Kenya Certificate of Secondary Education (K.C.S.E.) at O' levels.

6. Tala Township Primary School

   Attended Tala Township Primary School from 1990 to 1993 and completed the Kenya Certificate of Primary Education (K.C.P.E.).