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Erika Roque
Open to opportunitiesCommercial Operations Assistant
Data-driven operations professional optimizing workflows through analytics, KPIs, and quality control.
PeruCommercial Operations Assistant at Elise S.A.C.
About
I’m a data-oriented operations professional focused on operational analytics, workflow optimization, and operational quality control across commercial and operational systems. In my recent work, I validate operational datasets and transactional records within ERP systems, monitor operational KPIs and SLA metrics to identify inefficiencies, analyze operational incidents, and coordinate cross-team resolution.
I bring ISO-driven quality management experience, including workflow documentation and quality processes aligned with ISO 9001, plus root-cause analysis for operational deviations. With advanced Excel and Power BI, I build performance reports and operational dashboards and support continuous improvement initiatives centered on efficiency and data accuracy.
Experience
Commercial Operations Assistant
Validated operational datasets and transactional records in ERP systems, and monitored operational KPIs and SLA metrics to identify inefficiencies. Analyzed operational incidents, coordinated cross-team resolution, and produced performance reports and operational dashboards.
Data ValidationOperational AnalyticsKPI ReportingRoot Cause AnalysisData ReportingProcess ImprovementWorkflow DocumentationDashboardingERP
Commercial Coordinator
Developed KPI reporting frameworks for operational performance tracking and documented workflows and quality processes under ISO 9001 standards. Conducted root cause analysis for operational deviations and coordinated multi-team operations to ensure compliance with internal processes.
KPI Reportingoperational performance
Education
Zegel IPAE
Studied Strategic International Business Management at Zegel IPAE.
IM Consulting
Completed training as an ISO 9001 Internal Auditor at IM Consulting.
Completed training as an ISO 9001 Internal Auditor at IM Consulting.
Universidad Continental
Studied Project Management at Universidad Continental.