emuchay nwachi

I've supported SaaS and e-commerce customers at ModSquad, resolving complex order, delivery, damaged-goods, and logistics issues across chat, email, and ticketing systems. At Share Technology, I managed more than 100 fintech clients, raised customer satisfaction to 97%, reduced churn by 15% through workflow automation, and reduced support requests by 25% with self-help resources. I also analyze customer behavior data to improve user experience and retention. My customer care experience spans Green Africa Airline and MTN Nigeria, where I handled high-volume passenger, network, and billing inquiries, maintained 90%+ satisfaction scores, and resolved over 85% of inquiries on first contact. I bring CRM discipline, technical troubleshooting, clear communication, and a track record of improving response and resolution times.