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Emmanuel Chibuke
Looking for a jobCommunity Support / Moderator
Web3 Community Manager across NEAR Protocol, Polygon, BSC, and Algorand; reduced violations by 60%+.
NigeriaCommunity Support / Moderator at WEBONOMICS
Experience
Community Support / Moderator
Provided live chat and ticket-based member support across BSC Discord and Telegram communities. Maintained accurate records and contributed to a shared knowledge base that improved response consistency by 25%.
DiscordTelegramCustomer SupportModerationKnowledge Base ManagementDocumentation
Community Manager / Moderator
Managed and moderated a high-activity Polygon Discord community with thousands of daily active members. Collected community feedback and prepared written reports for the product team.
DiscordCommunity ManagementModerationConflict Resolutionfeedback reporting
Community Manager / Moderator
Managed daily moderation and member engagement across Algorand Discord and Telegram communities. Created onboarding guides and self-service resources that reduced repeated member FAQs by 35%.
DiscordTelegramCommunity ManagementModerationOnboardingDocumentationConflict Resolution
Web3 Community Manager
Managed daily community operations across Discord and Telegram for a 40,000+ member Web3 community. Developed onboarding processes, engagement initiatives, and moderation SOPs that reduced spam and policy violations by 60%+.
DiscordTelegramCommunity ManagementModerationOnboardingSOP DevelopmentConflict ResolutionCommunity Engagement
Education
Federal Polytechnic Oko
Pursued a Higher National Diploma in Civil Engineering Technology from January 2015 to March 2021.
Pursued a Higher National Diploma in Civil Engineering Technology from January 2015 to March 2021.